Top 50 Objective Questions on Communication Skills for Competitive Exams

Questions (50)

1. What is the key to effective communication?

   • a) Speaking loudly.
   • b) Delivering a clear and concise message.
   • c) Using technical jargon.
   • d) Avoiding feedback.
   View Answer

   Correct Delivering a clear and concise message.

2. Which of the following is an example of verbal communication?

   • a) Facial expressions.
   • b) Writing a letter.
   • c) Hand gestures.
   • d) Silence.
   View Answer

   Correct Writing a letter.

3. Which is NOT a type of non-verbal communication?

   • a) Tone of voice.
   • b) Body language.
   • c) Eye contact.
   • d) Reading aloud.
   View Answer

   Correct Reading aloud.

4. What is a primary function of communication in an organization?

   • a) To spread rumors.
   • b) To share information and coordinate activities.
   • c) To maintain social isolation.
   • d) To avoid conflict resolution.
   View Answer

   Correct To share information and coordinate activities.

5. What does "feedback" in communication refer to?

   • a) The sender’s original message.
   • b) The receiver’s response to the message.
   • c) Noise in the communication process.
   • d) The use of a formal tone.
   View Answer

   Correct The receiver’s response to the message.

6. Which of these is a barrier to effective communication?

   • a) Clarity in language.
   • b) Distracted listening.
   • c) Using visual aids.
   • d) Consistent feedback.
   View Answer

   Correct Distracted listening.

7. What is the role of the "receiver" in communication?

   • a) To encode the message.
   • b) To interpret and understand the message.
   • c) To distort the message.
   • d) To ignore the message.
   View Answer

   Correct To interpret and understand the message.

8. Which of the following is an example of upward communication?

   • a) A manager assigning tasks to employees.
   • b) A trainer conducting a session for employees.
   • c) An employee reporting progress to a supervisor.
   • d) A team leader giving instructions to their team.
   View Answer

   Correct An employee reporting progress to a supervisor.

9. What is the purpose of active listening?

   • a) To interrupt the speaker.
   • b) To fully understand and respond appropriately to the speaker.
   • c) To prepare your next statement while others talk.
   • d) To dominate the conversation.
   View Answer

   Correct To fully understand and respond appropriately to the speaker.

10. Which type of communication uses body language and gestures?

    • a) Written communication.
    • b) Verbal communication.
    • c) Non-verbal communication.
    • d) Formal communication.
    View Answer

    Correct Non-verbal communication.

11. What is a feature of formal communication?

    • a) It happens spontaneously.
    • b) It follows a structured format and chain of command.
    • c) It excludes written messages.
    • d) It avoids using proper channels.
    View Answer

    Correct It follows a structured format and chain of command.

12. How can cultural differences affect communication?

    • a) They improve understanding automatically.
    • b) They create barriers unless addressed respectfully.
    • c) They are irrelevant in professional settings.
    • d) They only affect verbal communication.
    View Answer

    Correct They create barriers unless addressed respectfully.

13. What does "decoding" mean in communication?

    • a) Converting a message into symbols.
    • b) Interpreting and making sense of a received message.
    • c) Sending a message back to the sender.
    • d) Creating noise in the communication channel.
    View Answer

    Correct Interpreting and making sense of a received message.

14. Which of the following can improve communication skills?

    • a) Interrupting frequently.
    • b) Practicing active listening.
    • c) Ignoring feedback.
    • d) Using ambiguous language.
    View Answer

    Correct Practicing active listening.

15. Which of these is a downward communication channel?

    • a) Employees reporting to managers.
    • b) A CEO addressing company employees.
    • c) Peer-to-peer interaction.
    • d) Customer feedback to a company.
    View Answer

    Correct A CEO addressing company employees.

16. What is an advantage of face-to-face communication?

    • a) It allows immediate feedback and interpretation of non-verbal cues.
    • b) It eliminates emotional elements.
    • c) It avoids misunderstandings entirely.
    • d) It reduces the need for active listening.
    View Answer

    Correct It allows immediate feedback and interpretation of non-verbal cues.

17. Which of these is an example of empathetic listening?

    • a) Listening to respond quickly.
    • b) Ignoring the speaker’s emotions.
    • c) Understanding the speaker’s perspective and feelings.
    • d) Dominating the conversation with personal views.
    View Answer

    Correct Understanding the speaker’s perspective and feelings.

18. What is the main purpose of persuasive communication?

    • a) To inform the audience.
    • b) To entertain the audience.
    • c) To convince the audience to take a specific action.
    • d) To confuse the audience.
    View Answer

    Correct To convince the audience to take a specific action.

19. Which element of communication is responsible for transmitting the message?

    • a) Sender.
    • b) Channel.
    • c) Receiver.
    • d) Feedback.
    View Answer

    Correct Channel.

20. How can you overcome communication barriers caused by language differences?

    • a) By ignoring the receiver’s language proficiency.
    • b) By using simple and clear language or translations.
    • c) By speaking louder.
    • d) By avoiding non-verbal communication.
    View Answer

    Correct By using simple and clear language or translations.

21. What is the effect of "noise" in communication?

    • a) It facilitates understanding.
    • b) It distorts or disrupts the message.
    • c) It speeds up the communication process.
    • d) It ensures accurate feedback.
    View Answer

    Correct It distorts or disrupts the message.

22. Which of these best describes assertive communication?

    • a) Passive and submissive.
    • b) Aggressive and confrontational.
    • c) Respectful and confident.
    • d) Indifferent and uninterested.
    View Answer

    Correct Respectful and confident.

23. What is the function of visual aids in communication?

    • a) To eliminate the need for verbal explanation.
    • b) To simplify complex information through images and diagrams.
    • c) To distract the audience.
    • d) To reduce the importance of the speaker.
    View Answer

    Correct To simplify complex information through images and diagrams.

24. What is the importance of summarizing in communication?

    • a) To emphasize irrelevant details.
    • b) To confuse the receiver.
    • c) To reinforce key points and ensure understanding.
    • d) To avoid feedback from the receiver.
    View Answer

    Correct To reinforce key points and ensure understanding.

25. How does feedback benefit the communication process?

    • a) It confirms the message was received and understood.
    • b) It interrupts the sender unnecessarily.
    • c) It confuses the receiver.
    • d) It eliminates the need for further communication.
    View Answer

    Correct It confirms the message was received and understood.

26. Which of the following is NOT an example of verbal communication?

    • a) Speaking in a meeting.
    • b) Writing an email.
    • c) Sending a text message.
    • d) Nodding in agreement.
    View Answer

    Correct Nodding in agreement.

27. Which of the following is a key feature of effective communication?

    • a) Speaking more than listening.
    • b) Clear articulation of thoughts and ideas.
    • c) Speaking loudly.
    • d) Using complex words to impress the audience.
    View Answer

    Correct Clear articulation of thoughts and ideas.

28. What is the purpose of feedback in communication?

    • a) To send another message.
    • b) To clarify the message and ensure understanding.
    • c) To create a conflict.
    • d) To avoid communication altogether.
    View Answer

    Correct To clarify the message and ensure understanding.

29. Which of these is an example of non-verbal communication?

    • a) Using gestures to convey a message.
    • b) Writing a report.
    • c) Speaking on the phone.
    • d) Sending an email.
    View Answer

    Correct Using gestures to convey a message.

30. How can poor listening skills impact communication?

    • a) It can lead to misunderstandings and confusion.
    • b) It makes communication more effective.
    • c) It enhances the clarity of the message.
    • d) It promotes collaboration.
    View Answer

    Correct It can lead to misunderstandings and confusion.

31. Which is the best way to improve communication in a team?

    • a) Encouraging open and respectful dialogue.
    • b) Ignoring conflicts and avoiding feedback.
    • c) Focusing only on individual tasks.
    • d) Limiting group discussions to formal meetings.
    View Answer

    Correct Encouraging open and respectful dialogue.

32. What does "encoding" refer to in the communication process?

    • a) Decoding the message.
    • b) The sender’s creation and transmission of the message.
    • c) The receiver’s interpretation of the message.
    • d) Feedback from the receiver.
    View Answer

    Correct The sender’s creation and transmission of the message.

33. What does "tone of voice" convey in verbal communication?

    • a) The emotional content and intention of the message.
    • b) The speed at which the message is delivered.
    • c) The physical gestures of the speaker.
    • d) The silence between words.
    View Answer

    Correct The emotional content and intention of the message.

34. What type of communication is used to resolve conflicts?

    • a) Aggressive communication.
    • b) Passive communication.
    • c) Assertive communication.
    • d) Disruptive communication.
    View Answer

    Correct Assertive communication.

35. Which of the following can lead to ineffective communication?

    • a) Clear and concise messaging.
    • b) Active listening.
    • c) Misinterpretation due to cultural differences.
    • d) Constructive feedback.
    View Answer

    Correct Misinterpretation due to cultural differences.

36. Which of these is an example of upward communication?

    • a) A manager giving instructions to an employee.
    • b) A supervisor receiving a report from an employee.
    • c) A team leader addressing their team.
    • d) An employee making suggestions to a team.
    View Answer

    Correct A supervisor receiving a report from an employee.

37. What does the "semantic barrier" in communication refer to?

    • a) Misunderstanding due to different interpretations of words.
    • b) Physical distance between the sender and receiver.
    • c) Emotional stress affecting the communication process.
    • d) Lack of feedback from the receiver.
    View Answer

    Correct Misunderstanding due to different interpretations of words.

38. What does "active listening" involve?

    • a) Hearing the words without focusing on meaning.
    • b) Making judgments while the speaker is talking.
    • c) Fully focusing on the speaker and responding thoughtfully.
    • d) Waiting to speak while the other person is talking.
    View Answer

    Correct Fully focusing on the speaker and responding thoughtfully.

39. Which of these best describes "persuasive communication"?

    • a) Communicating to inform the audience.
    • b) Communicating to convince or influence others.
    • c) Communicating to entertain the audience.
    • d) Communicating to avoid conflict.
    View Answer

    Correct Communicating to convince or influence others.

40. What is the impact of non-verbal communication in a conversation?

    • a) It is less important than verbal communication.
    • b) It helps reinforce the verbal message.
    • c) It should always be ignored.
    • d) It creates confusion.
    View Answer

    Correct It helps reinforce the verbal message.

41. Which of these communication types is most effective for presenting detailed information?

    • a) Written communication.
    • b) Non-verbal communication.
    • c) Informal communication.
    • d) Spontaneous communication.
    View Answer

    Correct Written communication.

42. What is the importance of "clarity" in communication?

    • a) It reduces misunderstandings and ensures the message is understood.
    • b) It makes communication more complex.
    • c) It minimizes the need for feedback.
    • d) It encourages multitasking.
    View Answer

    Correct It reduces misunderstandings and ensures the message is understood.

43. What role does "context" play in communication?

    • a) It limits the effectiveness of the message.
    • b) It ensures that the message is always understood the same way.
    • c) It is irrelevant in formal communication.
    • d) It determines how the message is interpreted based on the situation.
    View Answer

    Correct It determines how the message is interpreted based on the situation.

44. What is "barrier-free communication"?

    • a) Communication where misunderstandings are minimized.
    • b) Communication without any formal language.
    • c) Communication that ignores cultural differences.
    • d) Communication where only one-way messages are used.
    View Answer

    Correct Communication where misunderstandings are minimized.

45. What is the "face-threatening act" in communication?

    • a) Any statement that enhances mutual respect.
    • b) A message that undermines the receiver’s self-esteem.
    • c) A message that clearly conveys the sender’s feelings.
    • d) A message that avoids confrontation.
    View Answer

    Correct A message that undermines the receiver’s self-esteem.

46. Which of the following is an example of a communication channel?

    • a) Telephone.
    • b) Physical appearance.
    • c) Eye contact.
    • d) Body posture.
    View Answer

    Correct Telephone.

47. What is the function of "paraphrasing" in communication?

    • a) To repeat the message exactly as it was given.
    • b) To clarify and rephrase the message to ensure understanding.
    • c) To interrupt the speaker and share your thoughts.
    • d) To express your opinions without considering the message.
    View Answer

    Correct To clarify and rephrase the message to ensure understanding.

48. Which type of communication is typically more formal?

    • a) Written communication.
    • b) Informal communication.
    • c) Verbal communication.
    • d) Non-verbal communication.
    View Answer

    Correct Written communication.

49. How can empathy improve communication?

    • a) It helps in understanding the emotions and perspectives of others.
    • b) It creates emotional distance between individuals.
    • c) It limits communication to only factual information.
    • d) It encourages the speaker to dominate the conversation.
    View Answer

    Correct It helps in understanding the emotions and perspectives of others.

50. What is the role of "silence" in communication?

    • a) It prevents misunderstandings.
    • b) It always indicates a breakdown in communication.
    • c) It discourages participation from others.
    • d) It can convey emotions and allow time for reflection.
    View Answer

    Correct It can convey emotions and allow time for reflection.